Order updatesIn the loop
Hi Jamie! 👋 Your order #2841 is out for delivery.9:32
Could I get an ETA?9:33 ✓✓
It’s about 20 minutes away. You can follow along here 📍9:33
View delivery
Less wondering. More “it’s on its way.”
A more human kind of helpGreat support.
Great support.
Right where they are.
Turn WhatsApp into your customers’ favorite way to get things done. Fast answers, easy self-service, and a little more room for your team to shine.
A new way to make every customer conversation count.
Feels effortless ✨Help, in a familiar chat
✳
Willow & Pine
Business account
TODAY
Hey Alex! 🌿 What can I help with today?10:41
Where's my order?10:41 ✓✓
Of course! Your order is on its way and should arrive tomorrow by 5pm. 📦10:41
Track my order
Perfect, thank you!10:42 ✓✓
Anytime, Alex! Have a lovely day ☀️10:42
↗
More solved, soonerSupport that moves at chat speed
ALWAYS ONHUMAN WHEN IT MATTERSMADE FOR MESSAGINGBUILT AROUND YOU
A little preview
Help that feels like a conversation.
From the quick “where is it?” to the “can I change that?”, everyday tasks become easy, friendly chats.
Easy appointment changesOn their time
Can I move my appointment to Friday?14:05 ✓✓
Absolutely. Here are a few times that are free:14:05
Friday · 10:30 am
Friday · 2:00 pm
2pm works!14:06 ✓✓
You’re all set! See you Friday 😊14:06
A simple swap, without the phone tag.
Answers, any hourAlways here
Do you deliver to Fremantle?22:18 ✓✓
We do! Delivery is free on orders over $50, or $6 otherwise. 🚲22:18
Browse delivery info
Thanks, that’s all I needed!22:19 ✓✓
Happy to help. Sleep well! 🌙22:19
The little details, right when they need them.
Illustrative demo conversations. Features and workflows shown are concept examples.
Better for everyone
Good service shouldn’t be hard to reach.
Make it simple for customers to get answers in a channel they already know. Give your team more breathing room for the conversations that need a human touch.
Answers in the moment
Help customers find quick answers without waiting in a queue.
Example: “What time do you close?” gets an instant reply.
Help beyond office hours
Make useful information available when your team is offline.
Example: Check delivery options late at night.
One familiar place
Keep the conversation in a messaging app customers already use.
Example: Confirm a booking without another login.
People when it counts
Make it easy to move from a simple answer to personal support.
Example: A tricky billing question reaches your team.
Simple by design
From “hello” to handled.
A thoughtful flow makes the next step feel obvious.
Start in WhatsApp
Your customer sends a message in the channel they already know and trust.
Find the right answer
Guided self-service helps with common questions and everyday requests.
Bring in a person
When a human touch matters, the conversation can move to your team.
Kind words (for now)
Imagine what easier could feel like.
These fictional placeholders show the kinds of outcomes we’re designing for.
★★★★★
“It feels like our customers can get a little help from us, even when our small team is tucked up in bed.”
SC
Sam C.Placeholder · Small business owner
★★★★★
“The best part? Customers don’t have to learn another thing. They just send us a message.”
MR
Morgan R.Placeholder · Customer experience lead
★★★★★
“It gives our team a bit more space to focus on the conversations that really need us.”
JL
Jamie L.Placeholder · Service team manager
Fictional testimonial placeholders for design purposes. These are not real customer endorsements.
Be first in the conversation
Something good is on its way.
We’re shaping a more effortless way to help customers on WhatsApp. Leave us a little room in your inbox for when it’s ready.
Waitlist sign-up is coming soon.